FREQUENTLY
ASKED QUESTIONS
The frequently
asked questions address these topics:
How large is the villa?
Villa Estrella is approximately 6,000 square feet, including
the patio and outdoor areas.
Do
you have a swimming pool and jacuzzi?
Yes, we have both. The jacuzzi will seat 6-8 people comfortably.
Is
there a place to sunbathe at the villa?
Yes, we have a pool area that includes chaise lounges
for sunbathing.
What
is a palapa?
This is the Spanish word for gazebo. It is built over
a ledge and overlooks all of Acapulco. Comfortable cushions
invite you to curl up with a book during the day or gather
with friends for margaritas at night. Seats 8 comfortably.
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How do
I make a reservation to rent the villa?
First, contact us about availability for requested dates. When
we have confirmed availability for your dates and you have your
airline reservations, we will need a 50% deposit to confirm
your reservation. How
do I get answers to some questions I might have prior to reserving
Villa Estrella?
You are welcome to contact us at (775) 445-6243.
How
do I pay you?
Payment is by check only. We do not accept credit cards.
Will
I receive written confirmation for my reservation?
Yes, upon receipt of deposit, you will receive written
confirmation for reservation.
Is my deposit nonrefundable?
Yes. Once we reserve your dates, they are not available
for other guests.
Since
I'm paying by check, can you provide a reference for me?
Yes, we are happy to provide you the name and phone number
of our private banker.
Can
I rent just 1 or 2 rooms rather than the entire villa?
Our quoted rate is for the entire villa. It is up to you
how many rooms you use.
Do
I have to rent by the week?
No, but once you are at the villa, we can assure you that
you will want to stay as long as possible!
Do
you give discounts on rates for long stays—for example,
if I want to rent for 3-4 weeks?
Just give us a call and we'll be happy to discuss this.
What
is included in the daily rate?
Pick up from and return to the airport in our Suburban.
Staff,
including bilingual houseman, gourmet chef, maid, and gardener.
For groups
of 6-8, we include an assistant cook and laundress at no additional
charge to you.
Private
club memberships: We allow our guests the use of our private
club memberships for the following:
- Tres
Vidas, our golf club on the ocean
- La
Concha, the beach club for the Westin Las Brisas
- tennis
courts and all facilities at the Las Brisas Hotel.
See Amenities
for more details.
What
is not included in the daily rate?
Airfare, food, liquor, purified water, tips, car.
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How many people can Villa Estrella comfortably sleep?
Eight (8) guests. However, we do have an extra long couch
in Bedroom #1 and a roll out bed if you need to sleep children.
If more than eight (8) adults are in your group, please contact
us about special arrangements.
How
many bedrooms are there and what type of beds are in each
master suite?
| Bedroom
|
#1 |
Recamera
Katarina |
Queen
Bed |
| Bedroom |
#2 |
Recamera
Jennifer |
King
Bed |
| Bedroom |
#3 |
Recamera
Alexandra |
King
Bed |
| Bedroom |
#4 |
Recamera
Pablito |
Two
double beds |
General
Information about the Bedroom Suites
How
would you describe the bedrooms?
All bedroom suites and bathrooms boast travertine marble
floors and floor to ceiling windows overlooking Acapulco Bay.
Paintings and Mexican treasures provide the decorative touches
to make each suite unique.
Do
each of the bedroom suites have views?
Every bedroom suite has an unobstructed, panoramic view
of Acapulco Bay and downtown Acapulco. You can enjoy this
fabulous view from the bedroom or lanai.
Are
the bedroom suites air conditioned?
Yes, they all have air conditioning as well as fans.
What
do I do if I want to play music in my bedroom suite?
Each suite features a CD disc player/cassette tape and
radio system.
Can
I pick out the suite with a lanai?
Each of the four master suites has a lanai.
Do
each of the suites have a private bathroom?
Yes, including a bath and shower.
Do
you have a television, satellite feeds, DVD player, and VCR?
Yes, we have all of these in Bedroom #1
What
about closets?
There are spacious closets in each master suite. As a
matter of fact, the closets are so large in Recamera #1 and
#2 that you can fit a crib in and still have plenty of room.
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Who is included in your staff?
Roberto, our bilingual houseman, oversees the villa and
makes sure that you and your guests are comfortable during
your vacation. He is also the person who will coordinate any
specific guest requests.
Roberto
and Josefina plan meals and purchase all groceries.
Josefina
is our gourmet chef. She doesn't speak English, but she prepares
fabulous food.
Eva is
our maid and she will make sure that the villa sparkles during
your visit. She is also responsible for all the fresh flower
arrangements in the villa.
Arturo
is our gardener. He is responsible for the beautiful landscaping
throughout the villa and maintains the pool as well.
What
about additional staff?
When we have 6-8 guests at the villa, we add a laundress
and assistant cook at no extra charge to our guests.
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How do the meals work at the villa?
Roberto and Josefina will plan the menus and shop every
morning before arriving at the villa. If you have special
requests for meals, a special occasion to celebrate, or special
dietary restrictions, Roberto will work with you to accommodate
your needs.
Is the water safe?
We use purified water at the villa. All cooking is done
with bottled purified water and we have a carafe of cold water
next to each sink in the master suites for brushing teeth
etc.
Do
I need to be careful about eating fruits and vegetables at
the villa?
No, all perishable food is rinsed in purified water in
which we add chlorine drops (tasteless) to assure all water
is safe.
How much do we budget for food?
People always ask how much to budget for food. We can't
tell you exactly, as it depends on the number of people in
your group and daily fluctuating food prices, but we can give
you a general idea. We usually budget approximately $25-$35/per
person/per day depending on number of guests: $25/person/day
for 8 guests, $30/person/per day for 4 guests, and $35/person
for our honeymoon couples! This budget also provides simple,
traditional Mexican meals for our staff, who average over
l4 hours a day working for the comfort of our guests.
Is
this food budget exact?
No, it's an estimate only. The exact cost of the food
will be whatever the food actually costs. For example, if
people request lobster several nights, it is going to cost
more than if people request chicken! However, this is a good
budget number.
What
does the food budget include?
This includes food, margarita ingredients, soda pop, beer,
purified water, coffee, and condiments etc.
What does the food budget NOT include?
Liquor (except for margaritas) and wine.
How
do we coordinate paying for food?
We find that it is easiest to designate one person in
your group to handle money and coordinate with Roberto for
meals. Most guests collect the estimated per person food costs
prior to departure for Acapulco or at the beginning of the
trip and then settle up at the end of the trip if there is
a credit or debit.
How do I know what is being spent for food?
Roberto will provide receipts for all purchases.
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How do I get to Villa Estrella from the airport?
Upon arriving in Acapulco, Roberto will be waiting outside
the customs exit door to greet you and whisk you away to Villa
Estrella. Our Suburban will accommodate eight guests and their
luggage, including tennis rackets and golf clubs. At the end
of the trip, Roberto will return you to the airport as well.
Is
any other transportation included in the rental of the villa?
Transportation to and from the airport only.
Can
I rent the villa's Suburban during my stay at the villa?
Yes. We rent the Suburban for a substantial discount over
the car rental agencies. You can rent by the day or by the
week.
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How do I find out more information about the villa?
Prior to arrival, we will mail our guests a detailed book
that will provide a wealth of information about everything
from our favorite shopping, excursions, restaurants and discos
to practical tips for your trip.
Do
you really have a library of books available for guests?
Yes, we have a large selection of paperback and hardcover
books available for guests.
Can you help me with airline reservations or questions
about other villas?
We are a private family and can only help you with the
rental of Villa Estrella. We suggest coordinating other travel
arrangements with your travel agent.
How
do I have a mariachi band come to the villa?
Roberto can hire a group of musicians to entertain you
at the villa. This is a very festive way to greet guests on
arrival or celebrate a special evening.
Can
I plan my wedding at the villa?
We have assisted our guests in planning a wedding and
reception at the villa or at the Chapel of Peace at the top
of the hill. We charge an extra fee for coordinating the minister,
flowers, cake, music, transportation, and food.
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Can I hire a babysitter during my stay at the villa?
Yes, Roberto will coordinate this for you. We have lovely
women that can be available for the entire day at a fraction
of the cost charged in the US. This is especially great for
families who want to be with their children but be on vacation
at the same time.
Is
a crib available?
We have a Graco playpen/crib/changing table or we can assist
you in renting a crib for your stay. The closets in two of
the bedrooms are large enough to accommodate a crib.
Are
there activities for children in Acapulco?
Waterparks. Amusement Parks. Beaches. Sunshine.
There are wonderful activities for children of all ages. The
waterpark, Cici's, attracts not only young toddlers who love
to wade in the shallow pools and spray water, but also teenagers
who love challenging slides and the enormous pool with man-made
waves. The amusement park has fun rides for younger children.
All the water sports, including jet skiis, banana boats, motorboats,
parasailing, bungey jumping, and even roller blading are available
in Acapulco. The teenagers love the discos. So there is something
for everyone.
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Some fun, inexpensive books packed with information
about Acapulco and Mexico.
Be a wine expert! Before traveling, answer
all your questions about wine at http://winebasics.com.
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